Customer Connections

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Customer Connections is a consulting firm that provides relationship marketing services benefiting businesses and
non-profits AND their customers. The quality of every customer contact demonstrates to prospective and repeat customers that your business is customer-focused, trustworthy, courteous and appreciative. This leverage is THE significant advantage to get the sale, repeat sales and referrals even when your products and prices are comparable to the competition.
Team up with Customer Connections for optimal results and a value-added experience for you and your customer. Our services include:

Designing inbound and outbound telemarketing programs
Training for sales and customer care
Coaching for effective teamwork
Guiding organizational strategic planning
Delivering presentations to promote happiness at work
Managing special projects to boost sales and gain customer and employee loyalty

What Customer Connections can do for you:

Prospective Customer Development

Public Relations and Special Event Planning
Marketing Channel Support

Boost Customer and Employee Loyalty with:

Satisfaction Surveys designed with the "lens of the customer" in mind

Inbound and Outbound Telemarketing Program Management & Brokerage Services

Help desk, Critical Call Dispatch Services, Reception and Switchboard Support, Answering Services, Order Entry, Web chat and Email Response
Prospect lead generation, direct sales, tele-surveys,

Consulting services to assist setting up internal call center operations
Consulting services to boost the results of your existing call center programs

Quality Assurance for Sales and
Customer Service Representatives

Help to establish call protocols and evaluation system
Call monitoring service contracts to ensure compliance and to identify opportunities to improve sales and service levels

Boost Communication Skills with Training Workshops

"Happiness is an Inside Job" motivational presentation