Bestmark Mystery Shopping Inc

Information may not be reliable

Quality Assurance PLUS
Partnerships & Alliances

Services & Solutions Overview
Mystery Shopping Solutions

Customer Intercept / Exit Interviews
Customer Satisfaction Research / Web Surveys
Rewards & Incentive Shops

Employee Training / Certification
Employee Engagement Surveys
Customer Experience Consulting

REPORTING & ANALYTICS

Leading companies recognize the link between creating memorable customerexperiences anddriving loyalty, advocacy, retentionand future sales. No company can afford to have a gap between the promise of quality and its actual delivery. That's exactly whyleading corporations, including Global and Fortune 500 companies, look to BestMark, the nation's premiere mystery shopping and customer experience measurement company.

We draw from a suite of unmatched, proven solutions to target your specific business challenges and opportunities.

Mystery Shopping Solutions

Customer Intercept / Exit Surveys
Customer Research/ Web Surveys
Rewards & Incentive Mystery Shops

Employee Engagement Surveys
Employee Training / Certification
Customer Experience Consulting

We want to work with the best, and so do our clients. We roll up our sleeves and implement solutions that translate into tangible, bottom-line impact.

» 23 years as an industry leader.
» Over 3.5 million experience shops.
» Fortune 50 and Global 500 clients.
» Over 1,000 clients served.
» Serving the US, Canada and Europe.
» Experience in over 15 industries.

To maintain an edge in today's competitive environment, companies need timely, ACTIONABLE intelligence.

» Key Performance Indicators
» Individual Experience Reports
» Dynamic Query / Drill-Down Tools
» Trending & Alert-Driven Reports
» 24/7 On-Demand web access

The Customer-Experience Arena

Creating an Effective Mystery Shopping Program
Two Essential Lenses: VOC Surveys and Mystery Shops
2010 Automotive Research Study